Set up payments with Stripe
For anyone who wants to sell paid tickets.
Your sales come straight to you: Smappo never touches your money. To receive them you open a Stripe account, and you do it all inside Smappo, without going to Stripe's website.
Before you start you'll need: a valid ID document, your tax identification number, and the bank account (IBAN or sort code and account number) where you want to receive the money. If you're a company or an association, also the organisation's details and those of its legal representative.
- Open Sales from the menu.
- In the Billing details tab answer whether you're VAT registered: if so, write the number and we check it straight away. Without these details you can't sell paid tickets.
- Press Set up payments: the Stripe account opens in your account's country.
- Fill in Stripe's form: type of business, personal details, ID, bank account. You can stop and pick up later, your details stay saved.
- Wait for the check: usually a few minutes, sometimes a few days. When the status becomes Active, you can sell.
What your status means
| Status | What to do |
|---|---|
| Incomplete | Finish Stripe's form from Sales |
| Being verified | Nothing, Stripe is checking |
| Action required | Read the box in Sales: it tells you what's missing and by when |
| Active | You can sell paid tickets |
If your ID doesn't go through: photograph the original in colour, whole, on a dark surface and in good light. Check it hasn't expired and that your name and date of birth are written exactly as on the document.
Good to know
- You can prepare your event and tickets while Stripe checks your details.
- The country can't be changed after activation: it's a Stripe rule.
- An individual or an association without VAT registration? Stripe allows it in many countries, but how to declare your sales depends on your situation: ask your accountant.
- Smappo doesn't see your documents: only Stripe receives and checks them.
The invoice for the fees
A week after each event we email you the invoice for Smappo's fees, with their VAT: it's already paid, because we took them from your sales at each sale. You'll also find it in Sales › Documents. Pass it on to whoever does your accounts, together with the event's sales.