Refunds and disputes

For anyone who needs to give money back or has received a dispute.

Refund one person in a few clicks. If the event is off, you let attendees know and refund every payment at once.

Refunding one person

  1. Open the event and press Manage attendees.
  2. Open the person: at the top you see what they paid and for whom.
  3. Press Refund… and choose which tickets to refund: one, or all the ones in their payment.
  4. Check the Total refund and confirm. The places become free again and the buyer gets an email.

Cancelling an event with attendees

  1. In the event dashboard choose Cancel event.
  2. Write the message for attendees: it appears on the page and in the email.
  3. Choose whether to email them and whether to refund every payment straight away.
  4. Confirm. The cancellation is final.

If a dispute comes in: that's when a buyer asks their bank to reverse the payment. We let you know by email and in the dashboard. Go to Sales › Disputes and answer before the deadline with your evidence: confirmation emails, registration details, check-in, your refund policy.

Good to know

  • Refunds usually reach the card in 5–10 working days.
  • Refunds come out of your Stripe balance: if you've already transferred it to your bank, try again when new sales come in.
  • If the buyer is right, refunding them straight away often avoids a dispute.