FAQ
Everything you want to know.
Can't find the answer? Write to us: a person will reply, not a robot.
How much does Smappo cost?
Nothing for free events. On paid tickets, a small fee, only when you sell. It's all on the Pricing page.
Who receives the ticket money?
You do. The takings come straight to you, securely.
Can buyers pay the fees?
Yes, you choose. And buyers always see the final price before paying.
Do people need an account to register?
No: a name and email are enough. With an account, though, all your events are in one place.
What if I need to refund someone?
A few clicks, for one person or for everyone. And if an event is called off, you let everyone know in a moment.
How do I welcome people at the door?
With your phone: no paper lists, no queues.
Can I offer different tickets?
Of course: standard, reduced, VIP, different days… each just the way you want.
Are Smappo tickets valid as fiscal tickets?
No. Smappo issues entry tickets, not fiscal tickets: for events that require fiscal ticketing it isn't the right tool.
Who owns the attendees' data?
The organizer, who uses it for their event. Smappo looks after it carefully and never sells it.
Can I use my own logo and colours?
Yes, free: on your page, on your event pages and on the tickets. And emails to your guests arrive in your name.
What are Ambassadors?
People who love events and share them with their network using a personal code. Buyers using their code get a discount, and they're rewarded for every ticket.
How do I become an Ambassador?
All you need is a Smappo account: choose your code, discover the events you like and start sharing them.
Can I trust the Ambassador programme?
Yes: clear rules accepted by everyone, and Smappo making sure everything is handled properly.
Your next event starts here.
Can't find the answer? Write to us: a person will reply, not a robot.
