Guests without a ticket, and check-in alerts
For anyone who wants to handle surprises at the door.
There's always someone who turns up at the last minute. You register them in a moment and their ticket arrives by email.
- On the Check-in page press Add guest.
- Enter first name, last name and email and choose the ticket.
- If the ticket is paid, tick Paid at the door once you've received the money.
- Press Add and let in.
To sell tickets at the door, before the event tick in Entry and guest management the tickets that can be bought at the entrance. It only works on the day of the event.
What the alerts mean
| Alert | What it means |
|---|---|
| Already checked in at… | That ticket has already been used: it may be a copy of the QR code |
| Registration cancelled | The person had cancelled or was refunded |
| The ticket is for another date | It's valid for another day of the event |
| Invalid ticket | The QR code isn't for this event |
Good to know
- You can also add people before the event, from Manage attendees › Add attendee, on free tickets.
- If you got a name wrong, fix it from Manage attendees: open the person and press Edit. If you change the email, the old ticket stops working and we send a new one straight away.
- Payments taken at the door stay outside online sales: in the export you can spot them from the “How” column.