How can we help?

Check spam. On the sign-in page, after entering email and password, you can ask for the confirmation email again. The link expires after 30 minutes.

On the sign-in page press “Forgot your password?”, enter your account's email and open the link we send you: it expires after 30 minutes and works once. Check spam too.

If you turned on two-step verification, signing in still asks for the code. If the email doesn't arrive, write to hello@smappo.com from your account's address.

Without the one-time code you can't sign in. Write to hello@smappo.com from your account's email address: we'll check it's you and help you turn it off.

Smappo can suspend or deactivate an account that breaks the terms. Write to hello@smappo.com from the account's email address for information.

From your profile. If you change your email, we send a link to the new address: until you confirm it, the current one stays active.

In your profile, under “Sign-in and security”, press “Set up two-step verification”, scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password...) and enter the code it shows. From then on, signing in also asks for the code.

With the language selector at the top right (IT, EN, FR, DE, ES). Your choice is saved in your browser.

The event's organizer receives the registration form's details to manage your participation, and handles them under their own privacy notice, linked from the form. Smappo handles data as described in its privacy policy. Only Stripe sees your card details.

From your profile, at the bottom of the page, with your current password. First you need to cancel your events that people can still attend.

Your account and sign-in details are deleted; your events and organizer page disappear. Registrations you made stay valid, and the Stripe account is disconnected from Smappo (Stripe keeps payment records as the law requires).